Info + Other Policies

Bernice London leather is a woman owned, small business based in Savannah, GA. All items are handmade and made to order by leather artisan, Beth Dryden.

 

The Nature of Handmade Items 

All of my products are handmade and due to the nature of my production method, each product may vary slightly. All of Bernice London products have normal “markings” within the leather whether there are holes, ink marks, ragged edges, etc. This is where the beauty is and what is usually highlighted in each piece. For damages during shipment, please see below under "Shipping Policies".

 

Returns + Exchanges //

I only accept returns or exchanges of goods purchased directly from Bernice London. Goods purchased from my stockists must be returned to the store from which it was purchased.

BL accepts any ready to ship products for a refund within 7 days of delivery, provided they are in their original condition. To begin a return, Contact BL  within 7 days of delivery to receive return instructions. When your item is received, I will credit the card used to make the original purchase minus shipping and handling.

If you are unhappy with your item, I can offer exchanges of the same item(s) on all Bernice London goods. Contact BL  within 7 days of delivery to being the exchange process.

Please note: Custom orders are non-returnable. 

 

Privacy Policy //

Your privacy is important to me. Please note that buyers who shop and purchase via Instagram, Facebook, and this site will have their information stored for Bernice London LLC marketing purposes only. It will not be sold or shared. 

 

Shipping Policy //

Shipment processing time

All orders are processed within 2-7 business days. In most cases, items are made to order unless stated it is a "ready to ship" product within the description. Each product is handmade with love and care and your patience is much appreciated so that you get a top-quality bag or wallet.

Should your order be received during a high volume time, owner and artist, Beth Dryden, will reach out directly via email to give the best time estimates of when your product will be made and shipped.

Shipping rates and delivery estimates

Customize the following: Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Condition

Shipment cost

USPS Standard*

2-6 business days

0lb-0.99lb

$5.50

USPS Standard*

2-6 business days

1lb-5.5lb

$7.50

USPS Priority*

1-3 business days

0lb.-0.99lb

$6.90

USPS Priority*

1-3 business days

1lb-5.5lb

$9.90

* USPS could experience delays. Please keep up with your tracking number to know when to expect your package.

 

Shipment confirmation and order tracking

You will receive a shipping notification via email with tracking information once I have finished making it and dropped it in the mail.

Customs, duties, and taxes

Bernice London LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Bernice London LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Currently, Bernice London LLC is not selling or shipping outside of the Domestic United States. Please stay informed of any changes to this policy via signing up for the newsletter and by following Bernice London Leather on social media.