Returns Policy / The Nature of Handmade Items / Damages
You may return most ready made items within 5 days of delivery for a full refund. All of my products are handmade and due to the nature of my production method, each product may vary slightly. All of Bernice London products have normal “markings” within the leather whether there are holes, ink marks, ragged edges, etc. This is where the beauty is and what is usually highlighted in each piece. However, if you feel there is something really wrong with a specific piece in your order, please contact me within 3 days of receipt. Damaged merchandise will be replaced with new merchandise upon further review. Damaged merchandise will not be accepted if it is held for more than 7 days after receipt. I'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact me with your order number and details about the product you would like to return. I will respond quickly with instructions for how to return items from your order.
Custom orders are non-returnable due to the specific size or color you may have requested.
Shipping only US Domestic at this time.
When you place an order, I will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.